Where to Find Identity Theft Help

If you have trouble working with your financial institution to help you resolve your banking-related identity theft problems—including problems with bank-issued credit cards—contact the agency that oversees your bank (list of these agencies provided below). If you’re not sure which of these agencies is the right one, ask your bank or visit the National Information Center of the Federal Reserve System at www.ffiec.gov/nic/ and click on “Institution Search.”

Federal Deposit Insurance Corporation (FDIC) – www.fdic.gov

The FDIC supervises state-chartered banks that are not members of the Federal Reserve System, and insures deposits at banks and savings and loans. 

Call the FDIC Consumer Call Center toll-free: 1-800-934-3342;
or write: Federal Deposit Insurance Corporation
Division of Compliance and Consumer Affairs
550 17th Street, NW
Washington, DC 20429 

Federal Reserve System (Fed) – www.federalreserve.gov

The Fed supervises state-chartered banks that are members of the Federal Reserve System.

Call: 202-452-3693;
or write: Division of Consumer and Community Affairs
Mail Stop 801
Federal Reserve Board
Washington, DC 20551

Or contact the Federal Reserve Bank in your area. The Reserve Banks are located in Boston, New York, Philadelphia, Cleveland, Richmond, Atlanta, Chicago, St. Louis, Minneapolis, Kansas City, Dallas, Denver, and San Francisco. 

National Credit Union Administration (NCUA) – www.ncua.gov

The NCUA charters and supervises federal credit unions and insures deposits at federal credit unions and many state credit unions. 

Call: 703-518-6360;
or write: Compliance Officer
National Credit Union Administration
1775 Duke Street
Alexandria, VA 22314 

Office of the Comptroller of the Currency (OCC) – www.occ.treas.gov

The OCC charters and supervises national banks. If the word “national” appears in the name of a bank, or the initials “N.A.” follow its name, the OCC oversees its operations. 

Call toll-free: 1-800-613-6743 (business days 9:00 a.m. to 4:00 p.m. CST); fax: 713-336-4301; or write:

Customer Assistance Group
1301 McKinney Street, Suite 3710
Houston, TX 77010 

Office of Thrift Supervision (OTS) – www.ots.treas.gov

The OTS is the primary regulator of all federal, and many state-chartered, thrift institutions, including savings banks and savings and loan institutions. 

Call: 202-906-6000
or write: Office of Thrift Supervision
1700 G Street, NW
Washington, DC 20552